Maram Alharbi

Head of Projects Delivery and Client Management | PMP | COPC | CX

About

A passionate and results-driven leader with 10 years of experience in project management, client success, and customer experience. With expertise in managing complex projects, fostering strong client relationships, and optimizing operational efficiency, I thrive in dynamic environments that require strategic planning and innovative problem-solving.As a certified PMP and COPC Customer Experience Performance Leader, I specialize in delivering impactful solutions that align with business goals and exceed client expectations. My focus on customer journey insights, agile methodologies, and team collaboration has consistently driven exceptional outcomes across diverse industries.I am committed to creating value through strategic initiatives, continuous improvement, and empowering teams to achieve their full potential. Let’s connect to exchange ideas and explore new opportunities to drive success together!

Last achievements

I was honored to receive a Certificate of Appreciation from CX Saudi Customer Experience Association and Awards International for my participation as a member of the judging panel for the 2025 Saudi Customer Experience Awards.Proud to have reviewed innovative ideas and practices that reflect the commitment of leading organizations in the Kingdom to advancing customer experiences.My heartfelt gratitude for this honor and recognition.

Last Experiences

Member
Women in CX ™
womenincx.communityHead of Projects Delivery and Client Management
Ithra United business services
uniithra.com.saOperations Manager
Digital Government Authority
dga.gov.saFor more..

Women in CX ™

I am an active member of the first online community for women in customer experience, participating in networking events and discussions with over 500 members. This platform allows us to share experiences, exchange insights, and provide mutual support, contributing to personal and professional growth. Through regular engagement, I've enhanced my skills and expanded my professional network by connecting with industry leaders and peers.