Maram Alharbi
Customer Experience | Contact Center | Projects Delivery | Digital TransformationHead of Digital Services Contact Center
Ministry of Sport – وزارة الرياضة
About
A passionate and results-driven leader with 10 years of experience in project management, client success, and customer experience. With expertise in managing complex projects, fostering strong client relationships, and optimizing operational efficiency, I thrive in dynamic environments that require strategic planning and innovative problem-solving.As a certified PMP and COPC Customer Experience Performance Leader, I specialize in delivering impactful solutions that align with business goals and exceed client expectations. My focus on customer journey insights, agile methodologies, and team collaboration has consistently driven exceptional outcomes across diverse industries.I am committed to creating value through strategic initiatives, continuous improvement, and empowering teams to achieve their full potential. Let’s connect to exchange ideas and explore new opportunities to drive success together!
Past Highlights
LEAP 2025
Representing the Ministry of Sport at LEAP 2025I am honored to have represented the Ministry of Sport at LEAP 2025, where my colleagues and I strived to deliver a professional and engaging experience for visitors and participants. Through our showcase, we reflected the Ministry’s commitment to digital transformation by presenting innovative digital solutions aimed at advancing the sports sector.Key projects we highlighted include:
The Digital Stadium Project
The Unified Sports Services Platform
The Sports Data Hub
We take pride in contributing to the goals of Saudi Vision 2030 and look forward to continuing the development of the sports sector in the Kingdom💚
Last achievements
I was honored to receive a Certificate of Appreciation from CX Saudi Customer Experience Association and Awards International for my participation as a member of the judging panel for the 2025 Saudi Customer Experience Awards.Proud to have reviewed innovative ideas and practices that reflect the commitment of leading organizations in the Kingdom to advancing customer experiences.My heartfelt gratitude for this honor and recognition.
Last Experiences
Head of Digital Services Contact Center
Ministry of Sport – وزارة الرياضة
mos.gov.saMember
Women in CX ™
womenincx.communityHead of Projects Delivery and Client Management
Ithra United business services
uniithra.com.saOperations Manager
Digital Government Authority
dga.gov.saFor more..
Women in CX ™
I am an active member of the first online community for women in customer experience, participating in networking events and discussions with over 500 members. This platform allows us to share experiences, exchange insights, and provide mutual support, contributing to personal and professional growth. Through regular engagement, I've enhanced my skills and expanded my professional network by connecting with industry leaders and peers.
